Title
Approval of Department of Public Utilities Mission, Vision and Values, Goals and Objectives
Recommended Action
I move that the Board of Public Utilities affirm the existing Mission, Vision and Values statements, and adopt the FY2018 Goals and Objectives as presented.
Staff Recommendation
Staff recommends adoption of the FY2018 Objectives and Goals and affirmation of the existing Mission, Vision and Values statements.
Body
The DPU held our annual Strategic Planning Meeting on August 29th and 30th of this year. At that time the Mission, Vision and Values were evaluated to see if changes were required. Input from the Utilities Board was that, unless DPU staff felt that changes were necessary, then the existing statements were acceptable for another year. Staff did not feel that circumstances had changed enough to justify revising the Mission, Vision and Values statements.
After some discussion it was agreed that the objectives previously referred to as “Strategic Objectives” are more properly “Goals”. Similarly, “Long Term Goals” were changed to “Objectives”, and “Short Term Goals” were changed to “Action Plans”. The new focus areas were somewhat changed to better reflect our actual focus areas. Therefore, the “Customer Focus” area became “Customers and Community”, while “Operations Focus” became “Operations and Performance”. Goals were also simplified to the list as shown in the attachment. Basically, there is one overall Goal attached to each focus area, with one or more objectives under each goal. As stated above, the short-term goals are now called “Action Plans”, and correspond to the work the DPU will be doing over the coming year to ultimately accomplish the Goals and Objectives.
Many of the objectives remain the same as previous years, such as reducing unaccounted for water to 2% by 2030, while some became more general such as shooting for “high customer service ratings” rather than a specific number. The Partnerships objectives were ...
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