Title
Presentation of 2017 Department of Public Utilities Customer Service Survey Results
Recommended Action
None - discussion item only.
Staff Recommendation
None - discussion item only
Body
The seventh biennial survey was just completed by Chris Cordova, Owner of Southwest Planning & Marketing. DPU has a strategic objective to achieve and maintain a mean customer satisfaction rating of equal to or greater than 3.5 on a scale of 1 through 4. (1 representing “poor” and 4 representing “excellent.”) Mr. Cordova sampled 421 residential customers and 78 commercial customers utilizing phone, text, emails and in-person intercepts surveys. Based on the sample size the margin of error is a 95% confidence interval plus or minus 4.65 percent.
Alternatives
N/A
Fiscal and Staff Impact
None
Attachments
A - Los Alamos County Department of Public Utilities 2017 Customer Survey