Title
New Mexico Performance Excellence Awards Program, 2019 Feedback Report on the Department of Public Utilities' Zia Application
Recommended Action
I move that the Board of Public Utilities support reapplying for a Zia application with Quality New Mexico in July 2022 as the Department of Public Utilities seeks to obtain a Malcom Baldrige Award in year 2025.
Staff Recommendation
Staff recommends that the Board approve as presented.
Body
This past fiscal year the Board of Public Utilities (BPU) choose to apply for a Zia award from Quality New Mexico (QNM) to satisfy a charter requirement that every five years an outside agency review DPU’s operations. QNM administers the New Mexico Performance Excellence Awards program based on the national Malcolm Baldrige framework for performance excellence. Attached is the feedback report prepared by the QNM examiners upon review of DPU’s 2019 Zia application and a two-day site visit which included interviews with staff and stakeholders, as well as an audit of various documents.
While we did not win the Zia Award, we were recognized at the Roadrunner level (just below the Zia Award) with a score ranging between 327 to 430 points. Zia Award winners score above 525 points and Malcolm Baldrige winners score above 625. There are 1000 points possible.
The feedback report details DPU’s strengths and opportunities for improvement for seven categories: 1) Leadership, 2) Strategic Planning, 3) Customer Focus, 4) Measurement, Analysis, and Knowledge Management, 5) Employee Focus, 6) Operations Focus, and 7) Results.
Categories 1 - 6
For categories 1 through 6 the examiners assessed DPU’s processes and methods to improve the organization’s overall performance, based on four factors:
• Approach (How does the organization accomplish its work? How systematic and effective are its key approaches?)
• Deployment (How consistently are key approaches used in relevant ...
Click here for full text