Title
Approval of Department of Public Utilities Mission, Vision and Values, Goals and Objectives
Recommended Action
I move that the Board of Public Utilities affirm the existing Mission, Vision and Values statements, and adopt the FY2019 Goals and Objectives as presented.
Staff Recommendation
Staff recommends adoption of the FY2019 Objectives and Goals and affirmation of the existing Mission, Vision and Values statements.
Body
DPU Senior Staff held our annual Strategic Planning Meeting on August 29th and 30th of this year. At that time the Mission, Vision and Values were evaluated to see if changes were required. Input from the Utilities Board was that the existing statements were acceptable for another year. Staff did not see any need for revising the Mission, Vision and Values statements either. Goals were reviewed and somewhat simplified to the list as shown in the attachment. Action Plans were developed and prioritized for each strategic objective and correspond to the work the DPU will be doing over the coming year to ultimately accomplish the Goals and Objectives.
The strategic objectives remain basically the same as previous years, although some items which were previously listed as objectives have been revised and reclassified as measures. For instance, there was previously a goal for reducing sewer overflows per mile of pipe. It is now a measure that is measured against a national standard. An attempt was made to match measures to correspond to each strategic objective. The list of measures and strategic objectives is attached. The Objective of decreasing Gallons Per Capita Per Day (GPCD) water use by 12% was revised, as we have already met that objective. The new Objective is to reduce our GPCD by 9% below the previous 10 year average (to 131 GPCD).
The Mission Vision and Values statements are provided below for reference. The revised Strategic Objectives and Performance Measures are provided in the attachments.
MISSION
Provide safe and reliable utility services in an economically and environmentally sustainable fashion.
VISION
Be a high-performing utility matched to our community, contributing to its future with diversified and innovative utility solutions.
VALUES
We value our:
CUSTOMERS by being service oriented and fiscally responsible;
EMPLOYEES AND PARTNERSHIPS by being a safe, ethical and professional organization that encourages continuous learning;
NATURAL RESOURCES through innovative and progressive solutions;
COMMUNITY by being communicative, organized and transparent.
Alternatives
The Board can accept the Mission, Vision and Values as retained by the DPU, or change them. Similarly, the Board can change the Goals and Objectives if necessary.
Fiscal and Staff Impact
None
Attachments
A - DPU Goals and Strategic Objectives (For Approval)
B - Strategic Objective Performance Measures Summary List (Informational)
C - Presentation - Examples of Strategic Objective Performance Measures (Informational)