Title
Department of Public Utilities Annual Report - Fiscal Year 2025
Body
The department is required by charter to provide an annual report within 45 days of Council's acceptance of the ACFR.
Highlights:
* The Utility Manager's overview for the year discusses how analyzing the DPU's financial performance post-audit helps us to plan and budget for future years. When we dig deeply to understand variances between our budgets and our results, we are better equipped to determine what our baselines should be, especially in consideration of challenges we've already identified. While we can't predict the future, we must do our best to project where we think we are headed and align that projection with the choices we make.
* This year's report includes a new "Impact by the Numbers" spread featuring quick numerical facts such as the number of incoming and outgoing calls through the Customer Care Center and the number of times DPU's items in the Library of Things were checked out.
* The latest review of the department's Mission, Vision, and Values resulted in some meaningful changes and the addition of an Ethics Statement. These changes are incorporated into the report.
* Accomplishments for the year are listed in alignment with strategic goals.
* DPU's Safety Employees of the Quarter for FY2025 are highlighted.
* Performance measures for each utility give a glimpse of the department's efforts in comparison with past years and other utilities. For the rate comparisons, we modified our methodology for simplicity and to bring them in line with how we do future projections. You'll see that the rate comparisons now show end-of-year rates rather than an averaging of rates that may, or may not, have changed throughout the year.
* Utility specific financial statements meet Charter requirements and give an in-depth view of DPU's revenues and expenses.
The full report is also available online: ladpu.com/FY2025AR.
Attachments
A - DPU Annual Report FY25