Title
Report on the Time of Use and Residential Demand Implementation
Body
Time-Of-Use and Residential Demand Rate Implementation Background
The Time-of-Use (TOU) and Residential Demand rates were implemented on July 1, 2026, as approved by the Board of Public Utilities and County Council. Since implementation, staff have worked closely with Tyler Munis and internal departments to address several system configuration and billing challenges associated with transitioning to the new rate structures.
Pre-Deployment Actvities
The implementation kickoff meeting with Tyler Technologies (Munis) was held in December 2025. The meeting established the initial project scope and identified several key areas requiring coordination and development, including: Upgrading the existing Munis software version from 2024.5 to 2024.6, establishing the required meter-read file layout from Sensus/Ferguson, modifying the existing V-Flex file, reviewing and cleaning up customer accounts designated as Opt-Out, reviewing and updating the bill print layout, and discussing the process and system configuration necessary to transition residential accounts to Time-of-Use (TOU) and Residential Demand.
Beginning January 15, 2026, biweekly project meetings were established with Tyler Technologies Project Manager Ms. Rhonda Trombley and staff from the Department of Public Utilities (DPU) and County Information Management (IM). These meetings reviewed project milestones, addressed technical issues, and coordinated implementation activities.
In January, a file layout was developed in accordance with Tyler Technologies’ specifications and provided to Sensus/Ferguson for use in preparing the meter-read data imports. The required changes to the V-Flex file were identified and sent to Tyler development. For clarification, the V-Flex file runs every day and is sent to Sensus/Ferguson to keep both systems up to date with changes such as meter change-outs, new customers, and updates to the remote IDs. ...
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