Title
Annual Update: Results of the Voice of the Customer Survey
Body
Ms. Sofia Vigeant and Ms. Catherine Vollmer of GreatBlue Research will present results and recommendations from the annual Voice of the Customer Survey which was conducted January 13 through February 23. This was the fifth year that GreatBlue Research conducted the Voice of the Customer Survey for DPU and there were 400 Residential and 40 Commercial complete responses. The final report gives a snapshot of participant demographics, an overview of responses, key study findings and recommendations in response to those findings.
Attachments
A - Los Alamos VOC Report of Findings 2026