Title
Approval of Amendment No. 8 to Services Agreement AGR16-4289 with Paymentus Corporation in the Amount of $75,000 for a Revised Total Agreement Amount of $400,000, plus Applicable Gross Receipts Tax for the Purpose of Credit Card and Electronic Bill Payment Services.
Recommended Action
I move that the Board of Public Utilities approve Amendment No. 8 to Services Agreement AGR16-4289 with Paymentus Corporation in the amount of $75,000.00 for a revised total contract value of $400,000.00 plus applicable gross receipts tax and forward to Council for consideration.
Staff Recommendation
Staff recommends that the Board approve the motion as presented.
Body
In January 2021 Amendment 7 to this contract was executed which increased the funding to $325k with the expectation that funding would be sufficient to carry us for the remaining term of the current contract. However, with Covid and the renewed emphasis on contact-less payment alternatives, plus the addition of Paymentus as an option for citizens to make donations to the Utilities Assistance Program, we have seen a sharp increase in usage of the credit card payment alternative and resulting fees. This was the same explanation as was presented with the previous increase. Now, as an additional concern, as the restrictions from the Governor’s office look like they are likely to be eased or lifted in the next few weeks, we are working with customers and finding that many of them are seeking to bring their past due accounts current by utilizing their credit cards, most likely to spread the impact over their credit card grace periods or payment schedules, or perhaps simply because of the simplicity and convenience of the payment alternative. While the current contract amount may be sufficient to see us through the December contract expiration date, staff is proposing this increase to ensure we have adequate coverage to maintain this important payment option as people work through this complicated and unprecede...
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