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File #: AGR0782-21    Version: 1
Type: General Services Agreement Status: Consent
File created: 8/24/2021 In control: Board of Public Utilities
On agenda: 9/15/2021 Final action: 9/15/2021
Title: Approval of Amendment No. 1 to Professional Services Agreement No. AGR16-701 with Tyler Technologies, Inc. in the amount of $160,965.00, for a Total Agreement Amount Not-to-Exceed $3,593,323.00, plus Applicable Gross Receipts Tax, to purchase “Tyler Notify” and “MyCivic311™ Bundle.”
Presenters: Philo Shelton
Indexes (Council Goals): * 2021 Council Goal - Enhancing Communication, * 2021 Council Goal - Investing in Infrastructure, DPU FY2021 - 3.0 Be a Customer Service Oriented Organization that is Communicative, Efficient, and Transparent, DPU FY2021 - 4.0 Sustain a Capable, Satisfied, Engaged, Ethical and Safe Workforce Focused on Customer Service, DPU FY2021 - 6.0 Develop and Strengthen Partnerships with Stakeholders
Attachments: 1. A- AGR16-701-A1 Tyler Technologies_DRAFT_FINAL w EXHIBIT N.pdf, 2. B – AGR16-701 Original, 3. C – Tyler Notify - Product Brochure, 4. D – MyCivic Citizen Engagement and MyCivic 311 – Product Brochure, 5. E – Tyler 311-Product Brochure, 6. F - MyCivic 311 SOW, 7. G - Tyler PowerPoint Presentation
Title
Approval of Amendment No. 1 to Professional Services Agreement No. AGR16-701 with Tyler Technologies, Inc. in the amount of $160,965.00, for a Total Agreement Amount Not-to-Exceed $3,593,323.00, plus Applicable Gross Receipts Tax, to purchase “Tyler Notify” and “MyCivic311™ Bundle.”
Recommended Action
I move that Board of Public Utilities endorse Amendment No. 1 to Professional Services Agreement No. AGR16-701 with Tyler Technologies, Inc. in the amount of $160,965.00, for a Total Agreement Amount Not-to-Exceed $3,593,323.00, plus Applicable Gross Receipts Tax, for “Tyler Notify” and “MyCivic311™ Bundle” as drafted and attached, but may be subject to minor modifications, only if the final form is approved by the County Attorney and then forwarded to County Council with a recommendation for approval.
Utilities Manager Recommendation
The Utilities Manager and Staff recommend that the BPU approve the motion as presented.
Body
Ms. Pippa Freyer, Business and ERP Manager presented to the BPU on August 18, 2021. Mr. Steven Lynne, County Manager also responded to BPU member questions and provided clarifying information. Since Utilities Manager, Philo Shelton return travel from was delayed, the BPU chose to table this item until the next regular meeting. Also, the BPU requested some additional information that is contained in Attachment G - Tyler PowerPoint Presentation.

County Council approved in FY2021 budget option D-61 within the Administrative Services Department-Information Management Division for 311/Customer Relations Management software at a budget amount of $250,000. Over the past year, a countywide committee was formed and reviewed several software services that offered 311/Customer Relations Management functions. Given the County uses Tyler for Work Orders and EnerGov for Building Permits and Code Enforcement, the committee recommended pursing the “Tyler Notify” and “MyCivic311™ Bundle” to have the best software integration into the County’s ...

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